hbowin Privacy Policy — Understanding How Your Information Is Used

Introduction

hbowin operates an online entertainment platform that serves adult players in Malaysia. When a person visits the hbowin website, registers an account, deposits funds, places a wager, contacts support or interacts with any hbowin service, certain personal information may be collected, stored and processed.

This Privacy Policy describes those activities in plain terms. The policy applies to all hbowin services, including the main website, account portal, support channels and any other hbowin digital touchpoint. By continuing to use hbowin, you acknowledge that this Privacy Policy has been read and understood. If you do not agree, please stop using the hbowin platform.

This document should be read together with the hbowin Terms & Conditions, which contain additional rules governing eligibility, payments and responsible participation.

Definitions

Throughout this Privacy Policy, the following terms have these meanings. "Personal information" or "personal data" means any information that relates to an identified or identifiable person. "Processing" means any operation applied to personal data, including collection, storage, use, disclosure or deletion. "Member", "user", "you" and "your" refer to a person who accesses or registers with hbowin.

"Service providers" means third parties engaged by hbowin to assist with platform operations, payment processing, identity verification, fraud prevention or technical support. "Cookies" includes cookies, web beacons, pixel tags, session identifiers and similar tracking technologies.

Information We Collect

hbowin collects personal information in several ways. The type of information gathered depends on how you interact with hbowin. The table below illustrates common categories.

hbowin may also receive information from payment providers such as FPX, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost and GrabPay when a transaction is initiated, in order to confirm ownership and authorisation.

How Information Is Used

hbowin uses collected personal information for the following purposes:

• Creating, operating and securing registered hbowin member accounts.
• Verifying identity, age eligibility and payment ownership as required.
• Processing eligible MYR deposits, withdrawals and account adjustments.
• Delivering sports, casino, live football and other entertainment content.
• Providing customer support in English, Bahasa Melayu and Chinese.
• Investigating suspected fraud, misuse, money laundering or prohibited access.
• Communicating service updates, account status changes and applicable notifications.
• Applying responsible gambling tools and monitoring at-risk participation patterns.
• Meeting applicable legal, financial and operational record-keeping obligations.

hbowin does not use personal data to build independent marketing profiles for unrelated third parties. Where hbowin sends service communications, these relate directly to account activity, promotions under accepted terms or safety notices.

Legal Bases for Processing

hbowin processes personal information on the following grounds: performance of an agreement — when processing is necessary to operate the hbowin account and deliver the requested service; legitimate interests — when processing helps hbowin maintain platform security, prevent fraud, improve services and fulfil operational obligations without outweighing the member's interests; legal obligation — where hbowin must process data to comply with applicable financial, identity or reporting requirements; and consent — where a member has provided specific agreement for an optional purpose and may withdraw that agreement at any time.

Data Sharing and Disclosure

hbowin may share personal information with the following categories of recipients, only to the extent required for the relevant operational or legal purpose:

• Payment service providers — to process eligible MYR deposits and withdrawals through FPX, DuitNow, eWallet, bank transfer and approved channels.
• Identity verification providers — to perform KYC, age and document checks required before certain transactions or account actions.
• Technology and hosting partners — to operate platform infrastructure, data storage and security systems under agreed data protection terms.
• Fraud prevention services — to identify suspicious account activity, confirm transaction legitimacy and prevent financial crime.
• Regulatory and legal bodies — when disclosure is required or authorised by applicable law, court order or official enquiry.

Cookies and Tracking Technologies

hbowin uses cookies and similar tracking technologies to maintain login sessions, remember preferences, measure page performance and detect unusual access patterns. Cookies may be set by hbowin directly or by integrated service providers operating under appropriate data agreements.

Strictly necessary cookies allow core hbowin functions to operate and cannot be disabled without preventing platform use. Functional cookies remember choices such as language or display settings. Analytics cookies help hbowin understand navigation patterns in aggregate. Advertising or tracking cookies outside hbowin's operational need are not applied without a lawful basis.

Browser settings can be adjusted to block or delete cookies. Disabling cookies may affect login persistence, session security and some hbowin features.

Data Retention

hbowin retains personal information for as long as the associated account is active and for a reasonable period thereafter to address potential disputes, meet financial record obligations or respond to official enquiries. Specific retention periods depend on the type of data, the legal basis for processing and applicable record-keeping requirements.

After the applicable retention period, personal information is deleted or anonymised in a manner that prevents re-identification. Requests for earlier deletion may be submitted by eligible members but are subject to review against outstanding obligations.

Data Security

hbowin applies technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission, access controls limited to authorised personnel, session monitoring and regular security review processes.

No digital system offers absolute protection. Members are responsible for keeping hbowin login credentials confidential and reporting any suspected unauthorised account activity promptly through the support email. hbowin staff will never ask a member to share a password, full payment card number or complete security phrase through any support channel.

User Rights and Data Choices

Eligible hbowin members may exercise the following rights in relation to personal information held about them, subject to applicable legal and operational requirements:

Requests should be submitted to the hbowin support team. hbowin may need to verify identity before processing a data request to prevent unauthorised access to another person's information. Response times may vary depending on the complexity of the request and any applicable legal review.

Children and Underage Access

hbowin is intended exclusively for adults aged 21 and above. hbowin does not knowingly collect personal information from persons below the required age. If hbowin identifies that an account belongs to an ineligible minor, the account will be suspended, any associated funds reviewed under applicable rules and the data handled in accordance with the outcome.

Adults with responsibility for household devices are encouraged to use appropriate parental controls to prevent younger family members from accessing gambling platforms.

Cross-Border Data Transfers

Personal information collected from Malaysian players may be processed or stored in locations outside Malaysia, including by service providers operating internationally. hbowin takes reasonable steps to confirm that international transfers are subject to appropriate contractual protections and that receiving parties maintain comparable security standards.

By using hbowin and accepting this Privacy Policy, a member acknowledges that personal information may be processed in jurisdictions whose privacy requirements may differ from those in Malaysia.

Changes to This Privacy Policy

hbowin may update this Privacy Policy to reflect changes in platform services, technology, applicable requirements or operational practice. Material updates will be communicated through the hbowin platform. The effective date at the top of this document indicates when the current version applies.

Continued use of hbowin after a published update constitutes acceptance of the revised Privacy Policy. Members who do not agree with material changes should stop using hbowin and contact support to discuss account closure options.

Contact Us

For privacy-related questions, data access requests, correction queries or concerns about how hbowin processes personal information, please contact the hbowin support team. The support email address is provided as plain text for security reasons. Do not send passwords, complete payment details or sensitive identification documents via email unless specifically requested during a verified support process.